Refund policies
Refund Policy – VEGMILK
We want you to be 100% satisfied with your purchase from VEGMILK. If you’re not, don’t worry — we’re here to help.
Right of Withdrawal
In accordance with applicable law, you have 30 days from the date you receive your order to exercise your right of withdrawal.
If your order arrives damaged or defective, please contact our customer service team within 14 days of delivery to report the issue.
Return Conditions
To be eligible for a refund, the product must:
- Be returned in its original condition
- Be unused or only very lightly used
- Be returned in its original packaging
- Include all accessories
Return Procedure
Before returning any product, please contact our customer service team at:
Please provide:
- Your order number
- The reason for the return
We will provide you with the return address and the instructions to follow.
Refunds
Once your return has been received and inspected:
- Your refund will be processed within 5 to 10 business days
- The refund will be issued to the original payment method used for the purchase
- Original shipping costs are non-refundable, except in cases where the error is on our part
Return Shipping Costs
Return shipping costs are the responsibility of the customer.
- If the product is defective or if the issue is due to an error on our part, VEGMILK will cover the return shipping costs
Non-Refundable Items
- Products damaged due to improper use
- Products returned incomplete or outside the return period
Need Help?
Our team is available to assist you: